Returns and refunds

As a small business owner who creates each piece by hand, I make a concentrated effort to ensure every item is crafted to the highest standard possible. Unfortunately, due to expenses on my end, I do NOT accept returns based on a customer no longer wanting an item they have received. The only way I can viably accept a return would be if I was somehow at fault: meaning that the piece you received is broken, or the wrong item was shipped to you. Of course, if you have questions regarding this, or need to discuss with me a reason for a return, I'm happy to speak with you and determine what the most plausible course of action should be going forward.